1. Who sells and who refunds
Fablekeep is operated by David Bolívar Saldarriaga, Colombia. We sell it through Creem, which is the merchant of record and reseller. Creem’s buyer terms apply to your payment; it processes refunds and returns the money to your original payment method. We decide on refund requests under this policy.
2. Fourteen days for real problems
Within 14 days of your purchase you can get a full refund if:
- Fablekeep does not run properly on your computer and we cannot fix it together with you; or
- the product is not as described on this website.
Please tell us what went wrong. We may ask for details to try to help first, but we will not make you jump through hoops.
3. Other cases
Outside those cases — for example if you simply changed your mind after using the app, or after 14 days — refunds are at our discretion. Ask anyway; we try to be fair. There is no free trial of the desktop app, so before you buy, watch the videos on this site and read the features page to see whether Fablekeep suits your table.
4. Your statutory rights
This policy adds to your legal rights; it never takes them away.
- European Union / EEA and UK: you have a 14-day right of withdrawal from online purchases. For digital content supplied immediately, that right ends once the download or activation begins, but only if you expressly agreed to immediate supply and acknowledged losing the right at checkout. If you did not, you can withdraw within 14 days without giving a reason.
- Colombia: where the derecho de retracto under Ley 1480 de 2011 (Estatuto del Consumidor, art. 47) applies to your purchase, you may exercise it within 5 business days. You also keep the legal guarantee (garantía) that the product works as offered.
- Elsewhere: any mandatory consumer rights where you live apply.
5. How to ask
Email support@fablekeepvtt.com with your order number (from your purchase receipt email) or the email address you bought with, and a sentence about the problem. You can look up your order at creem.io/my-orders with that email. We usually answer within a few business days; once approved, Creem returns the money, normally within 5–10 business days depending on your bank.
6. What happens after a refund
A refund revokes the licence key. At its next launch the app shows only the activation screen; your worlds remain on your computer, untouched. Chargebacks filed for a purchase that was already refunded, or after using the product in bad faith, count as refund fraud under the EULA.